STAY ONE STEP AHEAD!!
Our enhanced automated testing ensures that you and your team are aware of issues before your customers.
STAY ONE STEP AHEAD!!
Stay ahead of your competition with regular insight into the performance of
your contact center, without hassle or stress.
Comprehensive IVR Testing Tools
To ensure a flawless customer experience, organizations need comprehensive IVR testing tools that monitor production and identify issues fast, automates regression and functional testing, perform load testing, and update test cases when IVR design changes are made.
ONE TEST does all of these, and more. It is easy to use and integrate with Artificial intelligence, quick to configure and provides accurate results at all times, has all the key languages supported, works with NLU and Voice BOT platforms, works with any IVR Platform and from any provider such as Genesys, Cisco, or NICE, and comes with a Statistical Language Modelling (SLM) testing for speech recognition.
Doesn’t get better than this!
Load and Performance Suite
Thanks to ONE TEST, you can now load any channel using any number of interactions in order to spot potential issues after every major upgrade. You get to also monitor production and identify issues proactively, as well as perform load testing to ensure that the IVR and other applications function as designed during peak times.
Our software shows what will happen before the actual change is applied, allowing you to gain full control over the performance of your IT environment and your end-users to continue using your systems unhindered. This software also automatically scales up and down when it suits customer needs, ensures that you always see what the exact breaking point of your IT performance is, and that you never disappoint end-users.
Boost the Efficiency of your QA Team.
ONE TEST helps you test it all: APIs, desktop, mobile, and web. ONE TEST doesn’t just test, it assimilates and understands. It will help you manage tests that span several technologies at once.
“Pretty good testing is easy to do (that’s partly why some people like to say ‘testing is dead’– they think testing isn’t needed as a special focus because they note that anyone can find at least some bugs some of the time). Excellent testing is quite hard to do.”